1. Introduction

1.1 Overview: Twachaa by Saraswat is committed to respecting and safeguarding the privacy of its online visitors and customers. This policy illustrates our commitment to uphold your privacy rights.

1.2 Consent: By accessing or using our website, www.twachaa.shop, you consent to the collection, storage, and use of your personal data described in this Privacy Policy.

2. Information We Collect

2.1 Direct Information:

Account Information: When you create an account, we collect your name, email address, shipping address, and phone number.

Transaction Information: When you purchase from us, we capture your billing information, shipping details, and payment method details (we don’t store your credit card information).

2.2 Indirect Information:

Log Data: This includes information that your browser automatically sends, like your IP address, browser type, the referring website, pages visited, and timestamps.

Device Information: We collect data about the device accessing the site, including its type, operating system, and mobile network information.

2.3 Cookies and Tracking: Our website uses cookies, pixels, and other tracking technologies to improve user experience, track user paths, and gather demographic information.

3. Why We Collect Information

3.1 Service Delivery: To process transactions, deliver products, communicate with you about orders, and provide customer support.

3.2 Improvement: For analytics to understand user behavior, enhance user experience, and improve our product offerings.

3.3 Marketing: To send newsletters, promotional materials, offers, and other marketing communication (only if you’ve opted-in).

4. Sharing and Disclosure

4.1 Third-Party Service Providers: We partner with third parties for payment processing, order fulfillment, analytics, and other business operations. They have access to user information as needed to perform their tasks but are contractually bound to protect your data.

4.2 Legal Requirements: We may disclose personal data when required by law or when we believe disclosure is necessary to protect our rights or comply with a legal proceeding.

4.3 Business Transfers: Your information could be a part of the assets transferred if Twachaa by Saraswat is acquired by or merged with another company.

5. Data Security and Retention

5.1 Protection: We use advanced security measures like SSL encryption to protect your data. However, no online transaction is entirely secure, so we can’t guarantee absolute security.

5.2 Retention: We retain your data as long as your account is active or as needed for business purposes. Following this, data is either securely deleted or anonymized for analytical purposes.

6. User Rights and Preferences

6.1 Access and Correction: You can view, update, or request deletion of your personal information by logging into your account or contacting us.

6.2 Marketing Opt-Out: You can unsubscribe from our marketing emails at any time by clicking the “unsubscribe” link in any of our emails.

7. Policy Modifications

7.1 Changes: We might periodically revise this Privacy Policy. Whenever we make significant changes, we’ll notify users through our website or email.

7.2 Acceptance: Continued use of our site post any changes means you consent to the updated Privacy Policy.

8. External Links

8.1 Third-Party Sites: Our website may contain links to third-party sites. These have separate privacy policies, and we are not responsible for their content or activities.

9. Contact and Feedback

9.1 Reaching Out: If you have questions about our Privacy Policy or wish to provide feedback, please get in touch with us at [email protected]