1. Introduction
1.1 Overview: Welcome to www.twachaa.shop, the official website for the Twachaa by Saraswat skincare brand, a trusted provider of daily skincare solutions based in Agra, Uttar Pradesh, India. These Terms and Conditions serve to govern the use and access to our website and services.
1.2 User Agreement: By utilizing our website, you signify your agreement to abide by these terms and conditions in their entirety. Your use of the website is conditioned upon your compliance with these terms and all applicable local and national laws.
2. Intellectual Property
2.1 Copyright and Trademarks: The website, in its entirety, including text, graphics, logos, images, and software, is the exclusive property of Twachaa by Saraswat and is protected by Indian and international copyright and trademark laws. Unauthorized use of this property may result in legal penalties.
2.2 License to Use: While you may access and use the website, you are granted a limited, non-exclusive license to use the content for personal, non-commercial purposes. This license prohibits you from modifying, distributing, or creating derivative works without express written consent from us.
3. User Obligations
3.1 Compliance with Laws: Users are obligated to comply with all applicable laws, regulations, and rules concerning the use of the website. Any misuse or unlawful activities will be subject to appropriate legal action.
3.2 Respectful Conduct: Users are expected to conduct themselves respectfully and to refrain from engaging in behavior that could be considered harmful, offensive, or disruptive to other users or to the website’s operations.
3.3 Reporting Violations: Users are encouraged to report any violations of these terms and conditions, or any suspicious or inappropriate behavior on the website, to our customer service team for prompt action.
4. Privacy Policy
4.1 Confidentiality: Our Privacy Policy, which is an integral part of these terms, describes our commitment to maintaining the confidentiality of your personal information and outlines the procedures we employ to safeguard your privacy.
4.2 Consent to Data Processing: By using the website, you consent to the collection, processing, and transfer of your personal data as described in our Privacy Policy.
5. Limitation of Liability
5.1 Liability Exclusions: Twachaa by Saraswat will not be held responsible for any damages, whether direct, indirect, incidental, or consequential, arising from your access to or use of the website or the services provided therein.
5.2 User Indemnification: You agree to indemnify and hold harmless Twachaa by Saraswat, its affiliates, officers, directors, employees, and agents, from any claims, losses, damages, liabilities, including legal fees and expenses, arising out of your use or misuse of the website, your violation of these terms, or your violation of any rights of a third party.
5.3 No Return Policy
5.3.1 Product Sales: All sales made through the website are final. Given the nature of our products, we are unable to accept returns or exchanges for any products once sold to ensure the safety and hygiene of our products.
5.3.2 Exceptions: Exceptions to this policy will only be made if the product delivered is incorrect or damaged. In such cases, customers are requested to report the issue within 48 hours of receipt of the product.
5.3.3 Contact: For any concerns regarding your order, please contact our customer service at my-customer-[email protected] to discuss potential resolutions.
6. Governing Law
6.1 Jurisdiction: These terms shall be interpreted and enforced in accordance with the laws of India, and any disputes arising under these terms will be adjudicated in the appropriate courts in Agra, Uttar Pradesh.
7. Dispute Resolution
7.1 Amicable Resolution: Parties agree to attempt to resolve any disputes amicably through negotiations, before resorting to legal action.
7.2 Arbitration: In case of failure to resolve disputes through negotiations, parties may choose to resolve disputes through arbitration, in accordance with the Arbitration and Conciliation Act, 1996.
8. Changes to the Terms
8.1 Updates and Modifications: We reserve the unilateral right to update, modify, or replace any part of these terms at any time, without prior notice. It is your responsibility to check this page periodically for changes.
8.2 Continued Use: Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
9. Contact Us
9.1 Customer Support: For any queries, comments, or suggestions, please reach out to our customer support at [email protected]. We are eager to assist you and value your feedback.
10. Shipping Policy
10.1 Delivery Time: Deliveries are scheduled between 10:00 AM to 6:00 PM, Monday to Saturday, excluding public holidays, ensuring timely delivery of your skincare essentials.
10.2.1 Signing for Deliveries: IGoods must be signed for upon delivery. In your absence, an alternative recipient such as a family member, colleague, or neighbor can accept the delivery. Twachaa by Saraswat is not liable for goods signed for by an alternative recipient.
10.2.2 OTP Verification: Certain deliveries may require an OTP, which will be sent to the mobile number provided at order placement.
10.3.1 Responsibility: Twachaa by Saraswat is not responsible for any damage post-delivery. Claims for shortages or damages must be reported to customer service within 48 hours of delivery.
10.4.1 Charges Shipping and handling rates vary based on product, packaging, size, volume, and type. These charges are communicated at checkout.
10.5.1 Order Verification: Ensure that your order and products comply with the laws of your country and that delivery of the products is permissible under those laws.
